All deposits and payments are non-refundable unless your policies and procedures do not pass the licensing process. We stand behind our work and all policies and procedures are guaranteed approval for any state. Policy corrections are not policy rejections. Policy corrections are a normal part of the licensing process. All policies will be corrected until they pass.
Payment plans must be paid off and services used within a 12 month period, or any unused services are subject to cancellation. For all on-site services such as mock audits and staff trainings, services must be used within 120 days of purchase.